Return & Refund Policy

Return & Refund Policy

(a) Return
If any items you purchased fail to meet your expectation, including defective, damaged, not as described, size, etc. you can return them for a refund.

To be eligible for returns, please confirm that:

-Items to be returned remain unused, undamaged, unwashed, and in original packing with original label

-Items not meeting the above criteria will be considered ineligible for a return.

Customers have 14 days from the date of receive to change your mind and return the items without explaining the reason and Chiclulu/ has to issue a refund. You can request a return by contacting us at After receiving the return item,Chiclulu/  has to issue a refund back to customers' account.Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

(b) Damaged Products
Any items damaged on arrival can be returned to Chiclulu/ for a full refund. Please note that if damage is only limited to the packing outside and the contents remain intact, products will not be considered damaged.

For further information on return authorization, please contact us at

(c) Return address
If you want to return your products, please contact us at

(d) Refund
We will do refund once we've received the item you've returned.Note that we will refund the amount of the product you paid, not including the shipping amount you have already paid.

The refund will be returned in 7 business days after receiving your returns and after verification, please check your account.

There might be a little bit delay for your fund return request due to that we usually handle it in twice a week. Any question please contact us at, we will reply you as soon as possible.

(e) Cancellation
You can cancel your order before your item is shipped,and get a full refund, including shipping.Please contact us at when you want to cancel your order.All other orders cannot be changed. We apologize for this inconvenience.