Return & Refund Policy
Return & Refund Policy
If any items you purchased fail to meet your expectation, including defective, damaged, not as described, size, etc. you can return them for a refund.
To be eligible for returns, please confirm that:
-Items to be returned remain unused, undamaged, unwashed, and in original packing with original label
-You need to pay for return shipping exclude the following 2 cases,
We will refund the return shipping when:
1. The color or size of the product you received is inconsistent with your order;
For example: you ordered 2XL, received the goods label is XL.
2. The product you ordered is damaged.
When you contact us, you need to provide us with a photo in the e-mail which can prove the product is damage or product is wrong , we will process the return refund after verification.
-Items not meeting the above criteria will be considered ineligible for a return.
Customers have 14 days from the date of receive to change your mind and return the items without explaining the reason and Chiclulu/Chiclulu.com has to issue a refund. You can request a return by contacting us at firstname.lastname@example.org. After receiving the return item,Chiclulu/Chiclulu.com has to issue a refund back to customers' account.Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
(b) Damaged Products
Any items damaged on arrival can be returned to Chiclulu/Chiclulu.com for a full refund. Please note that if damage is only limited to the packing outside and the contents remain intact, products will not be considered damaged.
For further information on return authorization, please contact us at email@example.com
(c) Return address
If you want to return your products, please contact us at firstname.lastname@example.org
We will do refund once we've received the item you've returned.Note that we will refund the amount of the product you paid, not including the shipping amount you have already paid.
The refund will be returned in 7 business days after receiving your returns and after verification, please check your account.
There might be a little bit delay for your fund return request due to that we usually handle it in twice a week. Any question please contact us at email@example.com, we will reply you as soon as possible.
You can cancel your order before your item is shipped,and get a full refund, including shipping.Please contact us at firstname.lastname@example.org when you want to cancel your order.All other orders cannot be changed. We apologize for this inconvenience.